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How a111 Handles Your Personal Information

Your account with a111 involves real personal data — your name, contact details, and payment activity through bKash, Nagad, or Rocket. This policy sets out exactly what we collect, why we collect it, and what control you have over it.

Data transparencybKash, Nagad, Rocket payment privacyAccount security standardsYour right to request changes
a111 How a111 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We flag logins from unrecognised devices and prompt a re-verification step before access is granted.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can block non-essential cookies through your browser without losing access to your account.

Data Retention

Active account data is held for the life of your account. After closure, we retain transaction records for the period required under applicable financial regulations, then delete or anonymise them.

Your Access Rights

You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it. Contact us via live chat or email to start that process.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Open the chat widget from any page on a111 to speak with our support team directly about a data query, access request, or correction to your account details.
Email Support Send your privacy request or data correction query to our support email. Include your registered phone number so we can locate your account and respond promptly.
Account Settings Many personal details — your contact number, linked bKash or Nagad number, and communication preferences — can be reviewed and updated directly inside your account settings page.

Common Questions About Your Privacy on a111

If something in this policy is unclear or you want to act on your data rights, our support team is the fastest route. Here are the questions we hear most often from people in Bangladesh about how their information is handled.

We collect your name, phone number, email address, and the payment details you use — such as your bKash or Nagad number — along with device and session data to secure your account.

Payment data is shared only with the payment processor handling your transaction — bKash, Nagad, or Rocket — and only the details needed to complete or verify that specific transfer.

Contact us through live chat or our support email with your registered phone number. We will verify your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. Where no legal or regulatory obligation requires us to keep your records, we will delete or anonymise your data on request. Transaction records may be retained for the period required by applicable law.

We use session cookies for login continuity and analytics cookies to improve the site. You can block non-essential cookies in your browser settings; this does not affect your ability to log in or transact.

Your use of a111 and the data rights available to you depend on your local law and eligible region. We apply this policy to all accounts, and local legal requirements take precedence where they differ.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.